Thank you for shopping with AURALITE! While we hope that you will love your new purchase, if for any reason you are unsatisfied, we will gladly exchange or provide store credit for your item. All items are made to order therefore cancellations and returns for refunds are not accepted under any circumstance.
- Item(s) must be returned within 7 days from delivery date.
- Item(s) must be returned unworn, unwashed, unused, and unsoiled.
- Item(s) must have all tags and liners attached and returned in original packaging.
- Returns will be processed within 7-14 business days of receipt, in the form of item exchange or store credit only.
- Store credit is redeemable online or by phone or email with an AURALITE representative.
- All sale and discounted items are final sale, and are not eligible for exchange or store credit.
- PLEASE NOTE: Original shipping and handling fees are not refundable. Customer is responsible for return shipping cost.
Please email us at firstname.lastname@example.org. Subject line "RETURN order#" to process your exchange.
Please do not send items until your return is authorized and you are given an RX#.
Please send packages to:
453 S. SPRING ST.
LOS ANGELES, CA 90013
Customer is responsible for all shipping and handling of the returned item. Original and return shipping fees are non-refundable. AURALITE recommends sending your return package via an insured, traceable, prepaid service to ensure safe delivery. As AURALITE is not liable for any lost, stolen, or undelivered packages.
Once we receive your return package, please allow 7-14 business days for your return to be processed. We do charge $7.99 for item exchange shipping costs. You will receive an email confirmation when your return has been processed and/or exchanged.